What is our part in preventing financial crime?
Equibrook is an introducer. We don't open accounts, hold money or handle payments, so no money ever passes through us. We pass contact details to the provider, a firm that must check who its clients are and where their money comes from. We also refuse call-back requests that look fraudulent.
We don't ask for identity documents, proof of address or details of your finances, and please don't send them to us. Those checks happen only once you deal with the provider directly, through its own process.
What checks will the provider make?
Before it opens an account, the provider must confirm who you are and where you live. Depending on how much you invest, it may also ask where your money comes from. Anti-money-laundering law requires these checks. They protect you too, because they make it harder for someone to open an account in your name.
The provider asks for these through its own website or app, after you've decided to go ahead. If anyone asks you to send them by email or a messaging app, stop and check with us first.
- Identity: usually a passport, driving licence or national identity card.
- Address: usually a recent utility bill or bank statement.
- Source of funds: for larger amounts, evidence of where the money comes from, such as payslips, savings statements or the sale of a property.
- Sanctions and public-office screening: checks against official lists, which happen in the background.
What will we never ask you to do?
Scammers rely on people not knowing what a real firm would ask. These are things Equibrook will never do, by phone, email, text message or any other way:
- Ask you to pay us, or to send money to any person, bank account or crypto wallet.
- Ask for your card number, online banking password, PIN or one-time security codes.
- Ask you to install remote-access software such as AnyDesk or TeamViewer, or to share your screen.
- Contact you on social media, dating apps or messaging apps unless you asked us to.
- Promise you a return, a profit or a fixed amount of money.
- Hurry you with deadlines, expiring bonuses or 'last places'.
- Offer to recover money you've lost to another firm in return for a fee.
How do scammers pretend to be investment firms?
The most common trick is impersonation. Scammers copy a real firm's name, logo and wording on a look-alike website, then contact people by phone, email or social media. Fake adverts using famous faces, invented 'account managers' and offers to recover past losses are also common. Sooner or later, all of them ask for money.
- A web address that's almost right: an extra word, a hyphen, or a different ending such as .net instead of .com.
- Contact you didn't ask for: a call, message or advert that offers an investment out of the blue.
- Pressure: a deadline, a bonus that expires or a price that's 'only for today'.
- Famous faces: well-known people almost never promote investment firms. Adverts that show them doing so are usually fake.
- Unusual ways to pay: crypto, gift cards, a personal bank account, or a company with a different name from the one you thought you were dealing with.
How can you check it's really us?
- Our only website is https://equibrook.com. Check the address bar before you type anything into a form.
- Our emails come from our own web address, the same one as in hello@equibrook.com. Free email accounts are never us.
- We don't phone you. Only the provider calls, and only after you ask for a call back. If someone calls and says they're us, hang up.
- Check the provider on the regulator's register by going to the regulator's website yourself, not through a link someone sends you.
What should you do if you think you've been targeted?
- Stop all contact, and don't send any more money or documents.
- Call your bank on the number on the back of your card. Banks can sometimes stop or recover a payment if you act quickly.
- Report it to the police and to the financial regulator in your country. Most regulators publish warning lists and accept reports online.
- Tell us at hello@equibrook.com if someone used our name. We'll warn visitors on this site and report the fake website or account to the company that hosts it.
- Be wary of anyone who then offers to get your money back for a fee. That's often a second scam, aimed at people who've already lost money.
What do we do when something looks wrong?
We don't pass on a call-back request that looks fraudulent: for example, one made in someone else's name, one with false details, or one from a country where we don't introduce clients. We may tell the provider that we've held a request back. Where the law requires it, we report a suspicion to the authorities.
To spot misuse, we use the details in the request and the time and network address it came from. Our privacy policy explains this and the lawful basis we rely on.
Review history
Version 1.0, in force from 19 October 2026: first published.
We review this page at least once a year, and whenever the provider, the law or the scams we see change.